Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe, enabling our clients to gain the maximum from their IT investment and achieve their specific needs. We are currently recruiting for an experienced IT Field Service Engineer in the Galway/Mayo/Sligo region.ResponsibilitiesProvide on site support to our customer baseDevelop and build positive and professional relationships with our customerLiaise with other engineers/technicians and customersDiagnose and troubleshoot software, hardware, and network issues at customer sitesInstall and configure servers, computer equipment and peripheralsDeal with customers’ issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services we offerCommunicate regularly with the dispatcher regarding on‑site visitsUpdate the ticketing system after each callQualificationsProven third level qualification in an IT related discipline (CompTIA minimum; higher qualifications up to degree level encouraged)Experience and proven track record in a similar customer‑facing role in the IT sectorProficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting, etc.Strong problem‑solving skills, ability to visualise a problem or situation and think abstractly to find a resolutionGood interpersonal skills, works well with othersExcellent communication skills, fluent in speaking and writing English (essential)Full, clean Irish/EU driving licenceAvailability to work out of hours – evenings and weekends on a rostered basisBenefitsCompany vehicleFuel cardLaptopMobile phone23 days annual leaveLife assuranceTraining and excellent career progression prospectsEAP/well‑being support programmeSupport to gain certificationSector: information and communication. Career Level: Experienced (Non-Managerial).
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