**Role Summary:** As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support. You will work independently to ensure reliable and efficient service delivery.
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You will be the face of our organization, representing us in a professional and courteous manner. Your ability to build positive relationships with customers and colleagues is essential for success in this role.
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Key Responsibilities:
* Respond promptly to customer service requests
* Perform scheduled preventative maintenance visits to ensure optimal equipment performance
* Make recommendations to customers based on maintenance visit findings
* Manage inventory levels and maintain a well-organized workspace
* Install new equipment at customer sites as required
* Dispose of used parts and materials in an environmentally responsible manner
To succeed in this role, you must possess strong communication skills, both written and verbal. You should be able to work effectively under pressure and meet deadlines while maintaining a high level of accuracy.
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As a field-based employee, you will require excellent time management skills and the ability to prioritize tasks effectively. You must also be able to work independently with minimal supervision.
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Requirements:
* Mechanical or electrical qualification(s)
* Previous experience in field service engineering
* Excellent customer communication skills
* Ability to work under pressure and meet deadlines
* Basic computer skills for recording work completed on our system
* Valid driving license