Gong transforms revenue organisations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.
NOTE: This position is a hybrid-based role (office 3 days a week and remote)
As a Senior Sales Engineer on the team, you'll fill a key role in ensuring our Enterprise Prospects and Customers have a high-quality experience. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to work with Gong's largest opportunities in EMEA and solve complex use cases when no one else can. Think of us as superheroes called into action when needed
RESPONSIBILITIES
- Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
- Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
- Assist prospects and customers with Business Assessments (POCs, Pilots).
- Execute the build and delivery of solution-based demos/solution architecture diagrams for customers that have highly complex use cases.
- Craft content to show customers how to leverage Gong for specific use cases.
- Solution complex business and technical requirements and explain them in simple terms.
- Assist with RFPs and questionnaires in the context of sales cycles.
- Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
- Partner with and support Marketing on demand gen activities (webinars, conferences, events).
- Contribute reusable assets to the Sales Engineering team and the company at large.
- Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
QUALIFICATIONS
- 6+ years of customer (preferably Enterprise) facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.
- A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
- Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
- Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON.
- Understanding of security and privacy pertaining to SaaS systems.
- Business understanding of GTM sales teams and processes.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Passion for technology and problem solving.
- Able to make the complex sound simple
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
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