Job Opportunity
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Hotel Front Office Supervisor Job Description
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* This is a dynamic and challenging role that requires a highly motivated individual to supervise front desk operations.
* The successful candidate will have extensive experience in hotel operations, particularly in luxury properties.
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About the Role
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We are seeking a seasoned professional who can maximize sales revenues through up-selling and marketing programs. The ideal candidate should be able to handle guest requests, inquiries, and complaints promptly and professionally.
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Key Responsibilities
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* Supervise front desk operations during assigned shifts to maintain high standards.
* Inform team members of special events or VIP guests scheduled for the day.
* Monitor the appearance, standards, and performance of team members, emphasizing training and teamwork.
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Requirements
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Candidates must possess excellent communication and interpersonal skills, with a strong focus on delivering exceptional customer service.
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Benefits
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* Complimentary meals during duty hours.
* Paid leave for eligible employees.
* 30 days holiday (including bank holidays), plus long service entitlement of an extra day per year up to 5 additional days.
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What We Offer
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We offer a range of benefits and career development opportunities, including free access to LinkedIn Learning and Harvard ManageMentor.
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Working at Our Hotel
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We are part of a global hospitality company with numerous locations worldwide. Our team members enjoy working in a fast-paced environment with like-minded individuals who share our passion for delivering exceptional customer experiences.
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Contact Information
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Please apply online for this exciting opportunity to join our team.