Role
* Coordinate daily/weekly work schedules for the service and installation teams.
* Assign daily service calls for breakdown/repair/service for the service teams.
* Receive and log customer calls and re-direct to the service technician or dealer.
* Work pro-actively at building relationships with dealers/customers to generate extra business.
* Where appropriate initiate sales enquiries and forward to sales team.
* Work to introduce and maintain service contracts with customers to grow and generate additional business within the service function.
* Dealing with customers on site in the shop at Dairymaster headquarters.
* Ensure complete customer satisfaction with a prompt response & solution to their queries/issues.
* Overseeing maintenance and upkeep of company vehicles, maintain service logs, NCT compliance & review daily vehicle lists & take corrective action if required.
* Booking hotels and travel as necessary for installation jobs (domestic & foreign).
* Flexibility with working hours & working locations and available for overtime when/if required.
Requirements:
* Attention to detail & accuracy essential.
* Be computer literate & have a very good knowledge of Excel.
* Experience of Internal CRM & SAP systems an advantage (training provided if required).
* Excellent communication & interpersonal skills.
* Be well organised and capable of working well under pressure when required.
* Be confident, work well on own initiative as well as being a very good team player.
* Be proactive and have the ability to multi-task and prioritise.
* Have an interest in agriculture and/or in the dairy industry is an advantage.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company pension
* On-site parking
* Sick pay
Work Location: In person