Job Title: Senior Licensing Co-ordinator
We are seeking a highly skilled and experienced Senior Licensing Co-ordinator to join our team. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our licensing processes.
**Key Responsibilities:**
• Manage and maintain operational activities within the SME area
• Develop and maintain relevant process-, information- and communication documents
• Case management: draft responses, manage turnaround times, escalate as required
• Risk management
• Planning operational projects, change management
• Reporting o Weekly, monthly for SME area o Statistical analysis, on both a scheduled and ad-hoc basis to support decision-making
• Business system maintenance and development related to SME area of expertise o Issue resolution - liaison with Helpdesk; 3rd parties o Analysis and development of business requirements o User acceptance testing o Operational implementation of system change with 3rd parties
• Contract management, e.g oversight of service delivery?
• Service provider oversight KPIs, delivery, ongoing liaison?
• Issues and escalation?
• Quality of deliverables - process, quality checks, audits?
• Reporting and communication; 3rd party liaison
**Requirements:**
a) Hold a 3 rd level degree
b) Have a minimum of 4 years satisfactory experience in a relevant field with 2 years experience managing people or projects, including experience in the following areas:
• Analysing data and preparing reports?
• Operational management; including maintenance and development of process?
• Oversee service delivery e.g. daily, weekly, monthly communications and reporting across suppliers and review of associated budgets;
• Complaint handling - preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe;
c) Have excellent written and verbal communication and interpersonal skills;
d) Be able to work at a detailed level whilst being able to extract ideas for communication to senior management;
e) Be skilled in the use of MS office applications Excel, PowerPoint, Outlook, and Publisher
**Benefits:**
Work From Home