Overview
At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
Responsibilities
* Lead a team of developers building and maintaining Python integrations into customer support platforms.
* Work with the Implementations and Sales Engineering teams to build new integrations for onboarding and existing clients.
* Meet with clients to discuss integration requirements, feature requests, and resolve configuration and support issues during setup.
* Maintain strong communication with internal and external stakeholders on expected delivery dates.
* Improve system architecture for scale.
* Facilitate sprints — run sprint start/end meetings, retrospectives, standups, and planning meetings.
* Manage team workload and prioritisation, removing blockers that arise.
* Review pull requests and help unblock the team when issues arise.
* Write code when needed.
* Ensure the Support function is correctly staffed to handle client issues and bugs.
* Plan and architect new features in collaboration with product and engineering teams.
Job content breakdown
* Writing code: 30%
* Reviewing pull requests: 20%
* Internal meetings (removing blockers, helping team members test/deploy): 15%
* Planning and architecting new features: 15%
* Admin/project management: 10%
* Meeting/mentoring/hiring team members: 5%
Qualifications
* Have previously worked in one or more Engineering Manager or Tech Lead roles for 3+ years.
* Experience working with and meeting clients.
* 8+ years working in software development.
* 5+ years of professional Python experience.
Nice-to-have
* Strong database knowledge (Postgres preferable).
* Experience building integrations.
The interview process
* Call with our Talent Acquisition Team (15-20 mins).
* Video call with the Hiring Manager & People Team Member to discuss your experience and skill set from a technical and people management perspective (30-45 mins).
* Take-home assessment to complete in your own time.
* Final interview — walkthrough of your task with live changes on the call (80-120 mins).
* Decision.
EdgeTier Company Values
* Be Accountable — Take ownership of your work and act with integrity; be honest about challenges and learn from outcomes.
* Deliver Value to Customers — Focus on delivering real value; solve problems and make things easier for customers.
* Keep Growing — Always learn and improve, pushing beyond comfort zones.
* Have Craic & Be Sound — Work hard while creating a respectful, enjoyable environment where everyone can be themselves.
Why you should join us
* Be part of an Irish company innovating in the customer service industry.
* We’ve won awards and are recognized in Deloitte's Technology Fast 50, Sifted Europe’s Fastest-Growing Startups, Wired Europe’s Hottest Startups, and more.
* Generous share options and a bonus structure to complement compensation.
* Keep Growing budget of €2,000 annually for professional development.
* 23 days of annual leave plus company shutdown days, a fully paid sabbatical after 4 years, and increasing leave with tenure.
* Health insurance, bike-to-work scheme, and a company-matched pension plan (for Ireland-based employees).
* Join us for company get-togethers and off-sites.
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