We are seeking a Service Now HRSD Functional Lead / Subject Matter Expert (SME) to act as a trusted advisor for HR transformation.
Key Responsibilities of the role include:
* Lead HRSD strategy and roadmap discussions, aligning HR goals with platform capabilities.
* Prepare and facilitate client workshops across all HRSD subject areas, including process optimization and automation opportunities, and develop requirement workbooks to capture client needs and guide implementation.
* Map HR processes to Service Now HRSD modules, ensuring alignment with best practices and compliance requirements.
* Design and deliver demos showcasing HRSD capabilities and value propositions.
* Implement HRSD components: Case Management, HR Services, Knowledge, Employee Document Management (EDM), Employee Relations, Lifecycle Events (onboarding/offboarding), Notifications, Surveys, Reports, and Dashboards.
* Advise on HR process improvements, leveraging automation and AI-driven features to enhance efficiency and employee experience.
Required Skills and Qualifications
Consulting experience in requirements gathering, user story creation, demos, and HR process mapping to HRSD capabilities. Experience leading HRSD workshops and creating supporting materials (decks, workbooks). Hands-on implementation experience with HRSD components. Strong ability to interpret, strategize, and consult on HR processes and map them to HRSD solutions.
What You'll Love About Working Here?
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