Overview
Eir evo's internal system administration and deskside support team provides daily support operations. The Junior System Administrator will work within this team to ensure users have an excellent experience with IT in their daily work.
This role is a hands-on support position for end-users and systems, suitable for strong service desk resources who want to deliver high-quality results while upskilling for future development.
Reporting to the IT Manager, the successful applicant will have solid technical skills, a service-oriented attitude, excellent communication skills, and a focus on quality work.
They will have access to training and project work to grow their experience and skillsets as part of ongoing career development.
Hybrid working: This role is 4 days/week on site in Dublin.
Responsibilities
* Manage eir evo's IT Support queue using our ITSM toolset.
* Take ownership of IT issues and work with the team (and SMEs across the business) to resolve these issues;
* Document processes and procedures to increase the efficiency of the service desk team;
* Support M environment and perform server and laptop setups and repairs;
* Install, configure, and maintain user software and communications equipment;
* Manage and communicate with third-party vendors.
To be considered for Junior System Administrator at eir evo, it is desirable that you have:
* At least 3 years of relevant experience in IT Support or Service;
* Office Administration experience is essential (Exchange, InTune, AAD);
* Knowledge of Active Directory;
* Excellent communication skills, verbally and written;
* A pro-active, service-oriented mindset and a strong focus on quality work;
* Excellent documentation skills;