Hotel SupervisorFULL TIMEThe Lake of Shadows Hotel is a family run hotel, located in the seaside town of Buncrana. At the Lake of Shadows we pride ourselves on providing guests with a warm welcome, home from home food and a memorable visit.We are currently recruiting for a candidate for a Supervisor role. We are looking for a strong leader, who's organised, hardworking and flexible. This role would suit someone with a strong Front of House, Food & Beverage background.Responsibilities include (but are not limited to):Supervise and coordinate daily activities across front of house, housekeeping, food and beverage and other operational areas.To ensure that guests are warmly welcomed and are dealt with in an efficient and professional mannerEnsuring that service is delivered in accordance with agreed standards throughout the hotel operationTo maximise revenue, profitability and quality goals by developing and executing up-selling strategies and by providing quality service and products to all guestsTo be familiar with hotels product offering (i.e. the menu, beverages, wine list, etc.)To ensure all areas are properly prepared and set-up prior to and after serviceConduct routine security checks of the property with appropriate action takenTo liaise with and assist in departments as requiredHandle complaints and guest queries that arise in a professional and efficient mannerManaging rosters for the teamEnsure that all employees are consistently motivated and engaged to deliver excellence in serviceEnsure a professional, friendly and courteous serviceThe ideal candidate will;Previous experience in a management or supervisory roleKnowledge of hotel operating systems such as Property Management System software, desiredAbility to work well under pressure and in a fast-paced environmentStrong interpersonal and leadership skillsGood time management and organisational skillsExcellent written and verbal communication skillsAbility to demonstrate great attention to detailJob Type: Full-timeWork Location: In person