Hospitality Operations Manager
* We are seeking a visionary hotel leader to spearhead the delivery of exceptional customer experiences.
* This role requires strategic thinkers who can lead teams to achieve key goals, foster operational excellence, and drive continuous service improvement.
* A strong understanding of hospitality operations, including project management, team leadership, and customer relationships is essential.
About the Role:
* Develop and implement strategies to enhance customer satisfaction and loyalty.
* Collaborate with cross-functional teams to drive business growth and success.
* Recruit, train, and develop high-performing teams to deliver outstanding results.
* Maintain a culture of excellence, innovation, and continuous improvement.
Requirements:
* Previous experience in conference, banqueting, or event environments, preferably in a senior leadership role.
* Excellent communication and interpersonal skills, with the ability to influence and motivate others.
* Strong analytical and problem-solving skills, with a focus on delivering results-driven solutions.
* Flexibility to work varied shifts, including evenings, weekends, and holidays as required by event bookings.