Job Title:
Duty Manager
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Job Description:
We are currently seeking a Duty Manager to lead the efficient running and ongoing development of our busy Restaurant/Bar. The position requires a keen eye for detail to consistently deliver a high standard of service to our valued existing customers and visitors.
Key Responsibilities:
* Take responsibility for day-to-day operations of the restaurant and bar.
* Prepare staff rosters and submit weekly timesheet working hours for payroll.
* Provide leadership that promotes a friendly and welcoming atmosphere for staff and customers.
* Deliver first-class customer service where customer concerns are dealt with effectively.
* Maximise training and development opportunities for the staff team and ensure compliance with company procedures.
* Maintain compliance with health, safety, and welfare regulations.
* Proactively take opportunities for upselling and securing new business opportunities.
* Assist with the coordination and execution of functions.
* Order stock and ensure effective stock rotation within the restaurant.
* Work collaboratively with the kitchen team to provide an efficient and cost-effective guest dining experience.
Requirements:
* Hospitality experience in different settings showing progression to supervisory/management level.
* Minimum of 2 years hands-on work experience in Supervisory role in a busy bar/restaurant environment.
* Relevant hospitality industry qualification ideally coupled with Health & Safety related certification preferred.
* Hands on experience of rostering, cash management, waste management, and purchasing.
* Proven experience of handling customer queries/complaints and delivering first-class customer service.
* Excellent communication and leadership skills.
* Strong organisational skills and attention to detail.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Proficiency in Microsoft Office and on-line reservation software.
Benefits:
This is a challenging yet rewarding role offering great career advancement opportunities. We are looking for a motivated individual who is passionate about providing excellent customer service.
Others:
The successful candidate will have the opportunity to work with a talented team in a dynamic and fast-paced environment.