Transforming Employee Experiences
About This Role
We are seeking a skilled Functional Support Manager to join our HR Technology team. As a key member of our Core HCM team, you will play a pivotal role in shaping and supporting innovative HR processes and platforms.
Your Key Responsibilities
1. Partner with HR Centers of Excellence, HR Business Partners, and IT teams to design, deliver, and optimize technology-enabled HR solutions that drive operational excellence.
2. Develop clear and actionable business requirements to inform IT solution designs.
3. Support user acceptance testing to ensure solutions align with business goals.
4. Provide end-user support for Workday HCM, ensuring customer-centric query resolutions.
5. Manage escalations for technical issues and leverage ticket trends to drive continuous improvement.
About You
To succeed in this role, you will have:
* A Bachelor's or Master's degree in a related field or equivalent professional experience.
* 5+ years of experience in HR, with a focus on Core HR processes and technology in a global environment.
* Proven expertise in Workday HCM support, troubleshooting, and process optimization.
* Strong analytical and critical thinking skills to address business needs and drive impactful solutions.
* A passion for HR processes and creating exceptional employee experiences.
Our Company Culture
We offer an inclusive and diverse culture that provides comprehensive benefits, including health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels.
Equal Opportunities Employer
We are an equal opportunity employer and welcome applications from all qualified candidates without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic.