Job Role: Customer Support Specialist
We are seeking an experienced and skilled professional to join our team as a Customer Support Specialist. The successful candidate will be responsible for delivering exceptional customer service, resolving technical issues, and driving business growth.
This is an exciting opportunity for a motivated individual who is passionate about providing outstanding support to customers. If you have a strong commitment to excellence and a proven track record of success in a customer-facing role, we would love to hear from you.
About the Role:
* Provide top-notch customer service via phone, email, and web-based tools.
* Respond to customer inquiries and resolve technical issues efficiently.
* Collaborate with internal teams to ensure seamless communication and issue resolution.
* Stay up-to-date with product knowledge and regulatory requirements.
* Maintain accurate records and reports to measure performance and drive improvement.
Requirements:
* Minimum Qualifications: 3rd Level Certificate, Diploma, or Degree in a relevant discipline (Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).
* Minimum 1-year of experience in a medical/clinical environment or customer-facing support role in an associated industry.
* Fluency in Norwegian.