Customer Service Advisor
Excel Recruitment is looking for an experienced Customer Service Advisor for our client in Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.
Key Responsibilities
1. Responding to customer inquiries through our online helpdesk platform
2. Handling customer questions in-store via phone and WhatsApp
3. Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
4. Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
5. Assisting the online team with content updates and website tasks during quieter times
6. Assisting the dispatch team with order packing and shipping
7. Utilising our Order Management System, connected to Shopify, to process and manage online orders
8. Keeping detailed records of order progress and stock levels
9. Overseeing and processing returns and exchanges efficiently
Requirements
10. Previous experience in a customer service or retail support role is preferred
11. Familiarity with CRM tools and eCommerce platforms would be beneficial
12. Fluent written and spoken English with strong communication skills
13. A "go getter" with a willingness to learn
14. Ability to multitask across customer queries, dispatch coordination, and content support
If you would like to apply for this Customer Service Advisor, please upload a CV using the link below. If you have any questions, you may contact Laurence on 01-8717605. For similar live positions, please see the Excel Recruitment website.
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