Job Description
About the Role
* Lead a team of administrators, managing staff and their daily/weekly workload.
* Ensure claims and queries are handled within service levels and turnaround times, overseeing rosters, breaks, holiday cover, etc.
* Carry out 1-to-1s and act as the main point of contact for the team.
* Manage escalations to be reviewed by management.
Key Responsibilities
* Recruit, train, and motivate team members to achieve business goals.
* Develop and implement effective administrative systems and processes.
* Provide coaching and guidance to staff to improve performance and productivity.
Requirements
* Recent relevant experience in a similar role with people management and administrative duties.
* Strong communication and interpersonal skills.
* Proficiency using Microsoft Office Suite.
* Ability to troubleshoot system issues.
* Previous experience carrying out HR duties is advantageous.
Working Conditions
* Work in a fast-paced environment with multiple tasks and deadlines.
* Collaborate with other departments to achieve business objectives.