Job Description
We are seeking an experienced Support Engineer to join our team in Swords, Co. Dublin. The successful candidate will be responsible for leading investigations, managing and communicating progress to cross-functional teams.
As a key member of our engineering group, you will work on complex problems to serve the needs of laboratories of any size. Your expertise in systems, maintenance, troubleshooting and technical problem-solving will be utilized to resolve instrument issues in a timely manner either remotely or via onsite support.
The ideal candidate will have hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation. Additionally, they will possess excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams.
Required Skills and Qualifications
* A strong mechanical engineering background, preferably from within a MedTech environment
* Ability to travel up to 60% globally, based on business requirements
* Excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations
* Familiarity with workflows and the operation of a clinical laboratory
* Bachelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software)
* 3+ years' relevant experience
Benefits
As a valued member of our team, you can expect a dynamic and flexible work environment. We offer excellent benefits, including the opportunity to grow both personally and professionally.
Others
We value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.