* Property Services Manager Reference: PSM002
Property Services Manager Reference: PSM002
09-10-2025 02:10
Hail Housing
Job Responsibilities
1. Operations – Asset Management
* Deliver a continuing programme of stock condition surveys and maintenance of a stock database to enable effective investment decisions.
* To project manage all aspects of HAIL’s Asset Management Strategy; inclusive of external consultants and partners, and liaising with all relevant stakeholders.
* To deliver planned maintenance programmes in line with both stock condition surveys and budget.
* Demonstrate understanding of asset management principles which underpin the development of durable low maintenance property.
* Ensuring that the organisations portfolio meets regulatory legislative
* Demonstrate understanding of procurement practices around maintenance and contract management
* Planning the annual safety servicing of components in tenants’ homes.
* Planning the annual safety servicing of facilities in apartment blocks and offices.
* Undertaking investigations where appropriate.
2. Operations – Response Maintenance
* Deliver a high-quality responsive repairs service.
* Contract management, liaising with contractors when issues arise, and leading contract management meetings.
* Manage efficient void works process for both newlets and relets.
* Provide advice and technical assistance to all HAIL staff and residents as required.
* Assessing, drafting specifications, tendering, procuring, and managing contracts to deliver HAIL’s responsive repairs service and maximise investment for planned and cyclical works
3. Budget Management
* Develop and manage relevant budget for repairs, maintenance, and planned maintenance works.
* Ensuring an awareness and appreciation of cost is evident in the planning, execution, and monitoring of all work.
* Produce with the Head of Housing and Property Management detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.
* Procuring and tendering in line with legislation and ensuring value for money.
4. Customer Service and Tenant Engagement
* Model and promote the highest standards of customer service, committing to excellence and continual improvement.
* Support and facilitate HAIL’s tenant engagement strategy leading on projects relevant to the repairs and asset management service.
* Supplying technical support to facilitate enhancement work to communal areas.
5. Organisational and Managerial
* Contribute to the business planning and strategic planning process.
* Actively contribute to assist HAIL deliver on the aims and objectives of the organisation.
* Oversee the management and support of the property and asset management team.
* Attendance at sector meetings, working groups, forums etc; representing and promoting HAIL.
* Implementing HAIL’s Health & Safety Policy and Procedures, ensuring that all practices and procedures are undertaken in accordance with ensuring a healthy and safe working environment.
* Liaising with the finance team on annual budget management/budget setting.
* Ensuring value for money in the property and asset management service.
6. New Development
* Providing technical due diligence and life cycle cost assessment of new business opportunities.
* Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
* Collaborative working to oversee effective property handovers to housing and management of the defect liability period.
7. Systems and Reporting
* Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
* Support the identification, development, and implementation of systems for recording and reporting of property services functions including the implementation of new IT software and other innovations.
* Develop measures to understand repair and component performance trends and their impact on future planned investment programmes.
* Develop and implement action plans which correct performance anomalies and / or improve outcomes.
* Report to the Leadership Team on any key movements that may impact upon the Business Plan performance.
* Support, train and develop direct reports to ensure that they have the right skills and tools to deliver excellent services and are given opportunities to develop.
* Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
* Promote a culture that is supportive and meets HAIL’s purpose, vision and values.
* Manage staff and team engagement activities.
Job Requirements
Education & Professional Requirements Essential Desirable
Third level qualification in a relevant discipline. Y
Minimum 5 year’s experience in similar discipline to include, asset inspections, response, cyclical & planned maintenance as well as major work project management. Y
Willingness to undertake professional development. Y
Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post. Y
SCSI/RICS Membership or relevant professional property/construction qualification. Y
Specialist role related knowledge, specifically building surveying, contract management and building pathology. Y
People and Stakeholders Skills / Knowledge
Experience of developing productive relationships with internal and external stakeholders. Y
Keeping up to date on key technical and regulatory developments and making relevant information available to team members. Y
Experience of leading and managing a team successfully. Y
Operational Skills / Knowledge
Flexible and effective work style. Y
Successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts. Y
Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting. Y
Ability to work with work with people showing empathy and discretion. Y
IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages. Y
Track record of developing and implementing policies and procedures. Y
Knowledge and experience of procurement practices and regulations Y
Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals Y
Excellent communication skills at all levels – report writing, verbal and written. Y
Highly developed presentation skills to different audiences. Y
Analytical and results focused approach to the use of performance metrics. Y
Ability to work as part of a team and on own initiative. Y
Problem-solving approach to people management issues. Y
Attention to detail, which persists under pressure. Y
Ability to work with minimum supervision. Y
Benefits & Compensation
The Salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale.
Salary Scale: Starting Salary €59,043 – €73,737
HAIL offers:
* Flexible working hours with a flexi time system in operation
* 24 annual leave days plus 3 Company days
* Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
* Health insurance for serious illness
* Training and development
* Paid expenses
* Satellite office locations with a hybrid approach to working hours
* Professional Subscriptions paid by HAIL (after probationary period)
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