Responsibilities
* Be a friendly and professional point of contact for customers by phone and email.
* Coordinate service calls, installations, and maintenance plans.
* Communicate with customers to confirm readiness and ensure satisfaction.
* Manage stock, supplier orders, and equipment preparation.
* Log and track consumable orders and service calls accurately.
* Identify recurring customer issues and share feedback with the team.
* Ensure every customer interaction reflects Watermark’s commitment to quality and sustainability.
Qualifications
* 3+ years experience in operations or service
* Strong organisational skills
* Attention to detail
* Excellent communication skills
* Teamwork skills
* solutions focused mindset
#J-18808-Ljbffr