About the Role
Ballycotton Sea Adventure is seeking a reliable and organised Tour Supervisor to support the daily operation of our Lighthouse Tours departing from Ballycotton Pier.
This role focuses on coordinating daily tour logistics, supervising departures, managing bookings, and ensuring a smooth customer experience throughout the season.
The Tour Supervisor works closely with boat captains and management to ensure safe, efficient, and well-organised operations.
Key Responsibilities
* Oversee daily tour departures from Ballycotton Pier
* Manage bookings, ticket confirmations, and customer enquiries
* Coordinate tour schedules and assist with planning
* Ensure all tours depart on time and operate smoothly
* Monitor weather conditions and communicate schedule adjustments
* Handle on-site ticket sales and payment reconciliation
* Provide excellent customer service before and during tours
* Supervise seasonal staff on site
* Report operational issues to operation management
Requirements
* Experience in tourism, hospitality, or customer-facing roles
* Strong organisational skills
* Ability to manage multiple tasks in a fast-paced environment
* Confident communicator
* Comfortable working outdoors and flexible hours
* Weekend availability essential
Desirable:
* Knowledge of Ballycotton and local tourism
* Previous supervisory experience
Job Type: Full-time
Pay: €17.00 per hour
Expected hours: 40 per week
Work Location: In person