Operations Coordinator Job Description
We are currently looking for a proactive and organized individual to join our team as an Operations Coordinator. The role is perfect for someone who thrives in a fast-paced environment, enjoys a varied workload, and has strong organizational skills.
**Key Responsibilities:**
* Coordinate day-to-day operations to ensure efficient workflow across various departments.
* Schedule and organize meetings, appointments, and events to support team activities and business operations.
* Maintain and update CRM systems to ensure accurate records of donors, clients, and partners.
* Track and analyze engagement data, generating reports while supporting the development of strategies to improve relationship management and fundraising efforts.
* Assist the finance team with basic bookkeeping where required.
* Assist in the preparation of reports, presentations, and documents to support the management team and other key stakeholders.
* Track and manage budgets, expenses, and financial reports to ensure efficient use of resources.
* Handle customer inquiries and resolve operational issues in a timely and professional manner.
* Collaborate with team members to improve operational processes, identifying inefficiencies and recommending solutions.
* Evaluate and ensure compliance with company policies and procedures, including health and safety standards.
**Requirements:**
* A minimum of 3 years of experience within an administrative role.
* Experience working with CRM systems and databases.
* Previous financial administration experience (bookkeeping, credit control, payroll etc).
* Strong organizational and multitasking skills, with the ability to prioritize.
* Excellent communication skills, both written and verbal, with a customer-centric approach.
* A proactive attitude with the ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).