Job Title
Reservations Agent and Receptionist.
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About the Role
We are seeking an experienced and skilled Reservations Agent and Receptionist to join our front office team. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
* Selling rooms and taking restaurant reservations
* Confirming reservations and loading them onto our in-house system (iHotelligence)
* Loading rates and packages onto online booking systems
* Managing online sales and reconciling cash and lodgements
* Welcome and look after guests needs
Requirements:
* An outgoing and friendly personality with excellent interpersonal and sales skills
* At least two years' experience in sales or a related field
* Proficient in using a hotel reservation system and computer literate
* Fast typing speeds and ability to work accurately under pressure
* Full driving license to drive company golf buggy
Benefits:
* A good package including daytime roster, excluding evenings, and all meals while on duty
* Full training by the front office manager in all in-house systems, reservation systems, and SOPs
* Meals free, share of guest tips, day shifts, car parking, staff discount