JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world's most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA's technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry's fastest growing technology company to shape that future today.
JMA Wireless is seeking a dynamic and detail-oriented Customer Service Representative to join our Dublin office on a 1-year fixed-term contract. Reporting directly to the Director of Global Sales Operations, this role offers a unique opportunity to contribute to the success of all JMA product lines in a fast-paced, innovation-driven environment.
This is not your typical call center or inside sales role. As a JMA CSR, you'll be a key player in our global operations, collaborating across teams to deliver exceptional service and support. If you thrive in a customer-focused, solutions-oriented setting and want to make a real impact, we'd love to hear from you.
Responsibilities:Help customers get the solutions they need be it materials and/or servicesExpert in international custom clearance issuesManage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works withbank, Chamber of Commerce and logistics teams coordinating paperworkand execution of tasks associated with the L/C or other)Interact extensively with internal and external customers to clarify their needs, set clear expectationsProvide quotes and product lead timesTake customer and intercompany orders and process in ERP systemResponding to customer enquiries through emailProvide post order service, including billing support and returnsHandling complex requests and product complaintsProcessing credits for product defects or customer satisfactionProviding support to Account Managers, Field Sales Reps, ApplicationEngineers and internal customersCoordinate international shipments, including quoting rates, coordinatepickup and returns with freight forwarder and customerDenied parties screening, preparing commercial invoicesGeneral office management and filing
Qualifications:Bachelor degree or equivalent experience in international customerservice and import / export shipmentExcellent listening skills and problem-solving skills relative to customerinquiriesA commitment to consistently exceed the customer's expectationsThe ability to learn and understand quicklyThe ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvementThe ability to prioritize your workload, handle interruptions, and work onseveral different tasks simultaneously in a fast paced environmentThe ability to maintain a positive attitude and work effectively andindependently and within a team environmentHigh level of accommodation as demonstrated through urgency ofexecutionProficiency in operating a PC with basic knowledge of Microsoft Excel,Word & OutlookExtensive working ERP experience, SAP preferredClear understanding of Incoterms 2010Experience in international customs clearance requirements andtriangulation shipmentsLanguages: English (mandatory). Italian / French / German (an advantage)
Learn more about our current opportunities on our career site
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At JMA, we don't just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.