Job Title: Telesales & Customer Service Representative
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* We are seeking a professional to provide customer support and administrative services to our clients.
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* This role involves handling high-volume inbound and outbound calls, emails, and web chats efficiently.
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* You will resolve customer issues and complaints empathetically and confidently.
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* Maintain performance standards by following established processes.
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* Analyze complex information and unusual situations effectively.
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* Work within a team to meet and exceed performance targets and SLAs.
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* Demonstrate initiative and professionalism in all dealings.
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* Complete work according to standards and collaborate with other departments as needed.
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Required Skills and Qualifications:
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* Excellent customer service skills, including active listening, polite engagement, and objection handling.
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* Efficient administration and compliance with regulatory requirements.
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* Focus on customer satisfaction and positive team collaboration.
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* Effective time management and a positive attitude when facing challenges.
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* Previous customer service experience, preferably in a call centre environment.
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* Experience with data entry accuracy and meeting strict deadlines.
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* Certification in computer basics (ECDL or equivalent).
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Benefits:
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* Hybrid working model
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* Extensive training and development
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* Internal career progression opportunities
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* Employee assistance programme (EAP)
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* Hive medical cash plan
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* PRSA Scheme
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* Bike to work scheme
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* Free on-site parking
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About Us:
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We value team members who can deliver tailored BPO solutions, helping our clients achieve high performance and strategic goals.
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We encourage applications from all qualified individuals.
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We are committed to diversity and inclusion, fostering an environment where all backgrounds and experiences are valued.
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Please contact us to learn more about this opportunity.
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