Outreach Team Coordinator – Services Department Women's Aid is seeking an experienced, dynamic and motivated Outreach Team Coordinator to join our Services Department Team.
About the Role Women's Aid is seeking an experienced, dynamic and motivated Outreach Team Coordinator to join our Services Department Team in ****.
The Outreach Team Coordinator will play a key role in supporting the Head of Support Services to ensure that the outreach services offered by Women's Aid consistently operate to the highest standards of professionalism and are responsive to the needs of women who use them in a domestic abuse trauma-informed manner.
The Outreach Team Coordinator will support and supervise the Services Outreach team, including the Maternity Outreach team and De Paul pilot project worker, to ensure the ensure the team are empowered in their roles to deliver consistent high-quality case management, in adherence to all organisational policies, procedures and practices, including child and data protection, data collection and reporting.
Contract: The contract offered is fixed duration for three (3) years, subject to review thereafter, and this role is full-time based on a 35-hour week (excluding lunch).
Reports to: Women's Aid Head of Support Services.
Location: Working primarily in Women's Aid Head office in Dublin 2, a % of hybrid working arrangements per week may be available on application following successful probation.
Salary: The starting rate for this role is between €55,000 and €60,000 (rate offered will be commensurate to relevant experience, in line with company remuneration policy).
About the Services Department The Women's Aid Services Department offers face-to-face supports to women subjected to domestic violence and abuse, through our Dublin based one-to-one casework support, the Domestic Abuse Information and Support Service (D.A.I.S.) in Dolphin House Family Law Courts, The Maternity Project Outreach Service and the National High Risk Support Project (H.R.S.P).
In **** we are also embarking on an exciting pilot project with De Paul to enhance supports for women subject to DVA in low threshold homeless services.
Main Duties and Responsibilities Oversee the day-to-day operations, support, supervision, and performance management of the Outreach and Maternity Outreach Teams, as well as the DePaul project worker, using an enabling leadership style that ensures employees are involved, motivated, and accountable.
Oversee and lead on the case management of Outreach clients, ensuring manageable caseloads, quality service delivery, appropriate case progression and case closure.
Ensure consistency of practice in terms of client database use by the Outreach Team, ensuring that client-related data is recorded fully, accurately, promptly and in line with the organisational Data Protection Policy and GDPR regulations.
Actively build and maintain positive strategic relationships with other agencies and services to support positive and cooperative responses to women engaged with our outreach services, who may be facing complex intersecting barriers (e.g. immigration, housing, social protection, mental health, and other issues).
Represent the organisation in suitable multi-disciplinary forums and networks appropriate to the role – including two CYPSCs within our outreach catchment areas.
Support Head of Support Services around the ongoing review and development and innovation of Women's Aid Outreach services.
Full details available in the full recruitment pack below.
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