The Company
Delphi Resort is located in the heart of the scenically breath-taking Delphi valley, near Leenane, Connemara, Co. Galway. It has everything the outdoor enthusiast is looking for in a workplace nestled between spectacular mountains to climb and with stunning beaches, rivers, and lakes at your doorstep. At Delphi we work alongside a variety of youth groups, schools, clubs, sporting teams and families to provide a challenge-by-choice program through adventure-based activities. Activities include kayaking, canoeing, ropes courses, zip wire, bushcraft, sea-kayaking and mountain biking.
The Role
Delphi Resort is actively recruiting for the role of Adventure Manager, to head up our adventure operations and residential outdoor centre.
The Adventure Manager will report to the Company Directors and the General Manager.We are seeking a well-qualified and highly experienced candidate who combines their passion and knowledge of adventure activity delivery with several years of experience in business operations, financial reporting, and people management. Previous experience in an adventure setting is desired. Skills should include excellent communication, strategic planning, budget management, recruitment experience.
Working closely with the resort General Manager and supported by the adventure department operations manager and duty managers, the Adventure Manager will take overall responsibility for adventure department health and safety, recruitment, staff management, reporting and operations.
Desirable Qualifications
* A Degree in Outdoor Education, Business management or related area.
* Senior level NGB qualifications in Adventure Activities.
* PPE and Activity Site inspection certification.
How We Support You
* Training and career support.
* Wear and tear uniform allowance.
* NGB training fund available.
* On-site Subsidised Accommodation can be provided if required.
Essential Experience
* 2 years experience managing a team in a similar role.
* Strong instructional techniques with a capacity to oversee and advise on the technical aspects of adventure activities and staff training.
* The ability to manage a large team of up to 50 staff.
* A calm, consistent approach to the multitude of different situations encountered in a busy centre.
* Strong leadership abilities.
Key Responsibilities
* Developing systems and strategies to ensure safe, successful, and profitable running of the Adventure Activity Department.
* Driving new adventure revenue business through the implementation of effective strategies. This includes evaluating the work of the department and planning new activities to meet changing demands.
* Managing, recruiting, training, and monitoring staff.
* Supporting staff development.
* Ensuring staff adhere to safety regulations, that equipment and facilities are safe, and that guests are clearly and professionally instructed in safety procedures.
* Assessing risks and acting upon any issues arising from this assessment.
* Ensuring a briefing and debriefing process is in place for guests before and after activities.
* Effectively dealing with queries, problems, and complaints from guests.
* Recording and reporting accidents, dealing with accidents and emotional upsets.
* Purchasing, checking, maintaining, and preparing equipment.
* Regularly assessing and testing equipment for safety and retiring equipment that is no longer fit for purpose.
* Keeping inventories up-to-date.
* Dealing with the financial management of the department, such as logging hours, costing and invoicing for courses, and keeping accounts up to date.
* Monitoring weather and environmental conditions and taking decisions on activity cancellations in an effective and timely communication.
* Additionally, this role may involve undertaking various ad hoc tasks or responsibilities as needed to support the efficient functioning of the team and contribute to the overall success of the company.
* Manage and oversee the Adventure team training, content, delivery standards and team development.
* Provide instruction in specialist areas relevant to the activities offered and keep your qualifications and skills up to date.
* Responsible for ensuring labour costs of the Adventure department meet budgeted KPIs.
* Attend and report at management and revenue team meetings.
* Ensure up to date records for incident and safety audits, maintenance logs, Adventure team records / training and PPE safety logs are kept.
* Working closely with management in respect of insurance and other statutory requirements as well as working closely with other managers and department.
* Create and foster relationships with key industry experts and organizations, including Failte Ireland and the Adventure Travel Trade Association ATTA.
Salary is negotiable, subject to previous experience, qualifications and proven abilities.
Applications Will Be Phased As Follows
* Send C.V and cover letter to register your interest and outline your suitability for the position.
* Suitable candidates with be invited for an initial interview (online).
* Candidates recommended at phase 3 to undergo formal and final interview with the company owners and interview board (in person, on-site).
* Successful candidate sent offer of employment, subject to relevant reference checks.
For company details please see
Skills
Manage a team Leadership Operational Management