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Investor services supervisor

Dublin
SEI
Service supervisor
Posted: 21h ago
Offer description

SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people‑focused organization that encourages and recognizes employee development as a critical component in the provision of excellent client service. An open, collaborative, and detail‑oriented environment underpins this business objective.
While the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third‑party investment managers.
Position Description
This supervisory position is within the Investor Services unit of SEI. The role requires working closely with other members of the Investor Services Team to grow a dedicated team in a high‑growth area of SEI. You will be responsible for interacting with all levels of professionals both internally and externally. Candidates must have a good understanding of Private Market Alternatives structures and related investment types and will ultimately be the main day‑to‑day contact for a number of Private Market Investor Services clients.
What You’ll Do

Serve as the main daily client operational contact for a number of PM clients.
Develop relationships with all client contacts, including investment professionals, investors, lawyers, auditors and banking personnel.
Supervise staff on systems, processing, procedures and job responsibilities.
Train, coach and mentor new employees, develop and motivate staff within their team.
Provide input and feedback regarding employees’ ongoing performance, development and performance appraisals.
Review and approve work performed by analysts.
Work closely with the fund accounting team, as well as other Investor Services teams, and be willing to assist in crossover duties.
Review or prepare capital call and distribution calculations and notices.
Review or prepare Investors Capital Statements and relevant calculations.
Assist in coordinating annual fund audits.
Problem, error and query resolution on a timely basis (with documentation).
Meet all reporting deliverables.
Enforce adherence to department procedures, service standards and specified deadlines.
Generate ideas and continuously assess and improve the operational service model.
Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within SEI.
Assist in developing and implementing departmental procedures.
Carry out all duties assigned to your role under the Company’s Safety Statement, ensuring health, safety and well‑being for all employees you have responsibility for.
Work on projects/adhoc tasks as required.
Ensure the succession planning process is in place and operational within the department through identification and development of high‑potential personnel.
Champion HR policies and ensure all are applied and maintained.

What You Bring To The Table

At least five years of experience in a Fund Administration role, with at least two years in a Private Market role.
Experience working on a Private Market system, preferably Investran.
A strong knowledge of Private Markets structures and regulatory requirements.
Experience reviewing Limited Partnership Agreements and OMs.
Experience in supervisory skills and/or coaching/mentoring.
Fluency in English, both verbal and written (essential).
Third‑level degree in Finance or a related field.

Attributes We Value

Strong oral, written, and presentation skills.
Strong coordination and relationship‑management skills.
Strong organisational and administrative skills.
An individual who takes initiative and ownership of assigned responsibilities.
A positive, can‑do attitude with excellent problem‑solving skills.
Detail‑oriented.
Team player.
Excellent interpersonal and customer‑service skills.
Ability to multi‑task, prioritise work and manage time to maximise efficiency and meet strict deadlines.
Flexible and adaptable.

Benefits You Can Expect
Healthcare for yourself, your spouse and any dependents under 18 years old. Pension scheme, Life Assurance & Group Income Protection. Education assistance, sports club supplement, tax‑saver travel benefits, two paid volunteer days per year, Employee Share Participation Scheme and competitive family & annual leave entitlements. We are focused on ensuring a healthy work‑life balance and offer a hybrid working model and flexible working hours.
Equal Opportunity Statement
SEI is an Equal Opportunity Employer. We recognise that our people are our most valuable asset and are literally invested in your success; a healthy, happy and motivated workforce is key to our continued growth. We focus on ensuring a healthy work‑life balance and offer our employees benefits that include private medical care for you and your family, an educational assistance scheme and actively encourage work‑life balance.
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