Technical Account Manager, Enterprise EMEA (United Kingdom, Ireland)
Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer‑facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.
Key Responsibilities
Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.
Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.
Lead discussions with senior merchant leadership on technical strategy and incident management.
Deliver real‑time support during high‑stakes events and manage cross‑functional project timelines.
Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.
Design solutions and demonstrate the platform’s value to technical and non‑technical clients.
Anticipate merchant needs, transitioning from reactive to proactive service delivery.
Manage on‑site engagements, conduct technical health reviews, and support critical launches.
Qualifications
Experience in Account Management, Solutions Engineering, or Technical Support, with a background in e‑commerce, IT services, sales, consulting, or project management.
Proven track record working with commerce customers in D2C, Retail, or B2B.
Solid understanding of technical strategy for commerce businesses.
Strong communication and project management skills, adept at working with cross‑functional teams.
Ability to travel for customer on‑site visits (15‑25%).
Technical proficiency with Observe/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.
Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/GitHub).
Experience with Bugsnag and Observe dashboards and understanding of the Shopify platform for decision‑making.
Ready to transform enterprise commerce with strategic technical leadership? Join the team that’s making commerce better for everyone.
About Shopify
Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life‑defining work that directly impacts people’s lives as much as it transforms your own. We put the power of the few in the hands of the many, creating more choices and a future with more voices rather than fewer.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in the face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Use AI tools reflexively as part of your fundamental workflow
Embrace differences and disagreement to get things done and move forward
Work digital‑first for your daily work
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