We are currently recruiting for a Customer Service Executive to join a growing and dynamic financial services organisation. This is an excellent opportunity for a customer-focused professional to join a newly established Customer Service Team within a fast-paced and supportive environment.Key ResponsibilitiesManage day-to-day account administration activities and review customer correspondence to determine appropriate actions.Handle inbound and outbound customer calls relating to loan account servicing.Investigate customer queries and negotiate appropriate account-level resolutions.Liaise with internal departments to obtain and expedite required information.Complete general loan administration tasks including issuing mortgage statements, redemption statements, and customer correspondence.Maintain accurate and up-to-date customer records following all interactions.Work to agreed operational metrics, service level agreements, and performance targets.Identify, record, and escalate errors or complaints where required, ensuring a positive customer outcome.Ensure all activities are completed in line with company procedures, controls, and regulatory requirements.Skills & ExperiencePrevious customer service, contact centre, or financial services experience is desirable but not essential.Strong communication and interpersonal skills with a customer-focused approach.Comfortable working in a fast-paced environment and managing high volumes of work to deadlines.Good attention to detail with strong organisational and multitasking abilities.Computer literate with the ability to quickly learn new systems and processes.Ability to work independently while contributing positively to team objectives.Target-driven with a proactive and solution-focused mindset.Committed to delivering excellent customer outcomes and maintaining compliance standards at all times.
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