Role Accountabilities & Responsibilities
Sales & Activity Management:
1. Flexibility to work across all Personal Lines departments, securing renewals, processing amendments, cross-selling, and up-selling across all product lines.
2. Good negotiation and sales skills.
3. Manage renewals and client retention in line with targets and compliance.
4. Ensure all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, and correspondence are completed.
5. Ensure all files are up to date on Relay.
Customer Relationship Management:
1. Manage clients across departments, handling renewals, MTA’s, and queries related to Personal Lines products.
2. Take personal responsibility for delivering the highest level of accuracy and quality in your work.
3. Handle all internal/external requests in a timely and efficient manner.
Team Collaboration & Compliance:
1. Build strong relationships across all teams within Arachas, working collaboratively to meet team targets and objectives.
2. Ensure all compliance standards are met during all processes.
Requirements:
* APA required.
* CIP preferred.
* Experience in a fast-paced environment.
* Knowledge of Relay is an advantage.
* Excellent organizational skills, ability to prioritize, manage, multitask, and execute daily tasks.
* Excellent communication and interpersonal skills for dealing with internal and external customers.
* Attention to detail.
* Problem-solving ability.
* Ability to work in a dynamic team environment.
* Open to change and a fast-paced environment.
* Perform ad-hoc duties as required.
Person Specification:
* Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
* Ability to prioritize workloads and adapt to unforeseen events.
* Good personal organization and a structured approach to time and resource management.
* Commitment to professional development.
* Maintain a customer-first approach in line with Arachas Culture.
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