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Date:
8 May 2025
Location:
Kiltimagh, IE
Company:
CMS Distribution Limited
Job Purpose Summary
The aims of the Credit Management Services department are:
* The provision of professional Risk Management to maximise sales whilst protecting the business from unnecessary commercial risks
* The timely collection of balances owing to the company to maximise profits and fund future sales
* Reviewing customer deductions to remove negative cash flow implications and risk to the business
* The primary focus of this role will be to assist in reducing overdue debtor balances on an ongoing basis in line with monthly targets and to participate in the timely collection of balances owing to the company
Role Responsibilities
* Monitor and work on unassigned emails received via Credit Helpdesk from internal and external customers with agreed guidelines and SLAs
* Manage a workload of low value/risk accounts as the main point of contact. Complete credit reviews, chase payments, etc.
* Drive query resolution through close liaison with all other internal departments
* Review/upload/download information/files from customer/bank portals and enter or save information on agreed systems or folders as per guidelines and SLAs
* Enter and save specified text to CMS systems and files as per guidelines and SLAs
* Build excellent relationships with customers and account managers
* Facilitate credit card payments from customers without agreed credit limits
* Perform ad hoc duties or tasks as required
* Post and allocate payments
* Escalate queries when required
Additional Responsibilities
Skills & Personal Attributes
* Basic to intermediate Excel skills and good working knowledge of Outlook
* Numerate with excellent ability to analyse large data sets
* Excellent organisational and time management skills
* Accuracy and attention to detail are essential
* Ability to work as part of a hardworking team to meet deadlines and targets
Core Competencies
* Passion and drive to exceed expectations daily
* Personal growth mindset
* Persistence & perseverance
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation, and neuro-diversity.
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