Job Overview
The Assistant Concession Manager is responsible for creating exceptional customer experiences that exceed expectations. This role leads with energy and purpose, setting the tone for a store environment that is welcoming, inspiring, and drives results.
* Deliver expert styling advice, product knowledge, and an engaging store experience to customers.
* Analyse sales data to maximise department performance in collaboration with the Concession Manager.
* Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
* Support recruitment efforts, ensure effective onboarding and training for new team members.
* Identify and nurture future talent, contributing to development plans that support team progression.
* Oversee daily store operations, ensuring efficiency and alignment with brand standards.
* Act as a brand ambassador, delivering the best possible experience for every customer.
Key Qualifications
* Customer Focus: Deliver outstanding customer service.
* Product Enthusiasm: Share passion for products with customers.
* Eager to Learn: Open to feedback and opportunities for personal and professional growth.
* Excellent Communication: Clear, confident, and empathetic in customer and team interactions.
* Team Leadership: Proven ability to organise and motivate teams in fast-paced environments.
* Coaching & Development: Experienced in giving constructive feedback and supporting others to grow.
* Analytical Thinking: Developed understanding of key retail KPIs to drive performance.
* Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
* Operational Excellence: Maintained high standards in store presentation and operations.
* Flexibility & Reliability: Comfortable working varied hours, including evenings, weekends, and holidays.