Customer Success Leader
The role of the Customer Success Leader is a pivotal position within our organization. This individual will be responsible for leading and elevating customer and application support for mission-critical financial software solutions.
This position requires an experienced professional who can oversee SaaS and on-prem support operations, lead and mentor a skilled application support team, build and maintain strategic relationships with key customers, drive process improvements to enhance service quality and efficiency, and collaborate with product, development, and account teams to exceed customer needs.
To succeed in this role, candidates must have 10+ years of experience in customer support, including 5+ years of leading customer/application support teams. A strong background in SaaS operations and application support, particularly with financial software, is also essential. Additionally, technical understanding of Windows/UNIX servers, Oracle, and troubleshooting is required. Excellent communication, leadership, and customer relationship skills are necessary for success in this position.
* SaaS & On-Prem Support Operations
* Leadership and Team Management
* Customer Relationship Building
* Process Improvement
* Collaboration and Communication
We are seeking a seasoned professional who can bring expertise and vision to this critical role. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.