This is a Customer Service Administrator job opportunity.
We are seeking an organized and professional individual to manage service calls, schedule field engineers, and provide administrative support.
The ideal candidate will have strong IT skills and experience in customer service or administration.
Key Responsibilities:
* Manage incoming service calls for efficient logging and response times
* Schedule field service engineers to meet customer requirements
* Liaise with customers on callouts, updates, and service resolutions
* Ensure accurate charging for all service activities
* Assist in the preparation of quotes, tenders, and document management
* Provide general administrative support including sales admin, customer reception, and day-to-day office operations