IT Customer Support Engineer
Location:
East Wall, Dublin 3
Employment Type:
Full-Time, Permanent
Salary –
Market Salary DOE
Working Hours:
Monday–Friday, 9:00am–5:15pm
Eligibility:
Applicants must have full working rights in Ireland (sponsorship is not offered)
Benefits:
* Company pension (10% employer / 5% employee) after 6 months
* Annual discretionary bonus
* Supportive, professional working environment with opportunities to grow
About the Role
We are seeking a highly capable and service-focused
Customer Support Engineer (IT)
to join our team. The successful candidate will deliver advanced end-user support, assist with the administration of cloud and on-premises systems, and contribute to ongoing improvements in IT operations and processes. This role supports users across Ireland and Europe and requires strong technical abilities, excellent communication skills, and a proactive, solutions-driven attitude.
In this position, you will also play an important role in promoting a strong safety culture by demonstrating best practices, encouraging open communication, and supporting colleagues in maintaining high standards across all areas of the business.
Key Responsibilities
* Manage day-to-day BAU IT activities, including responding to incidents on the IT Service Desk.
* Provide advanced end-user support across Windows 10 environments, printing, O365, email, documentation, and application-related issues.
* Administer and manage Windows Server, Exchange Online, Office 365, and Active Directory/Azure AD systems.
* Support implementation and administration of SharePoint Online and OneDrive.
* Perform hardware and software installations in line with company policies (e.g., AutoCAD, Bluebeam).
* Document IT operational processes, procedures, and troubleshooting guides.
* Administer Microsoft Intune for end-user device management.
* Enrol and manage iOS and Android mobile devices.
* Deliver training and guidance to staff on IT best practices and new solutions.
* Manage personal ticket queue and adhere to SLAs.
* Contribute to maintaining a positive safety culture by following established procedures and communicating clearly with colleagues.
Key Requirements
* Microsoft Azure certifications and/or related technical certifications.
* Strong English communication skills (verbal, written, presentation).
* Excellent organisational skills and strong attention to detail.
* Solid understanding of end-user support, troubleshooting, and problem resolution.
* Experience with Microsoft Active Directory / Azure AD Hybrid, including group policies.
* Proficiency with Microsoft Intune administration and device provisioning.
* SharePoint Online and OneDrive implementation/administration experience.
* Experience working with Office 365 and Azure Active Directory.
* Working knowledge of TCP/IP, IP addressing, and subnetting.
* Experience with end-user application support.
* Knowledge of data backup technologies (e.g., Datto Backup & Replication).
* Basic project management capabilities.
* Familiarity with productivity tools (Office, Project, Visio).
* Basic scripting experience (PowerShell).
* Strong analytical and troubleshooting skills.
* Excellent customer service skills with a professional, team-oriented approach.
* Strong documentation skills for procedures, resolutions, and proposals.
* Flexibility with working hours when required due to business needs.