Your new companyYou will be joining a large public-sector organisation responsible for delivering essential business and payment services across the health and social care landscape. This team plays a crucial role in supporting primary care providers by ensuring high‑quality, timely and accurate processing of pharmaceutical payment services. The organisation is committed to continuous improvement, service excellence and modernisation, offering a collaborative environment with strong leadership and clear service delivery goals. Your new roleAs the Pharmaceutical Payment Manager, you will support the operational leadership of a specialist payment function, ensuring the smooth running of business, financial and customer-facing processes. Acting as a key deputy to the Service Manager, you will oversee the delivery of high-quality payment services, support new service development and ensure robust governance across a range of operational activities.You will:Lead and improve payment and business processes to drive a customer‑centred service.Oversee day‑to‑day operations within the pharmaceutical payment function, ensuring efficiency, accuracy and compliance.Monitor data quality, financial integrity and process performance across the service area.Support the delivery of new services and improvements, working closely with internal teams, senior stakeholders and system providers.Analyse complex financial and performance data to support service reviews and reporting.Act as a key contact during internal and external audits, ensuring strong control environments.Participate in cross‑regional projects, working groups and service development initiatives.Provide leadership to team members, including performance management, training, development and resource planning.Deputise for senior managers as required, ensuring continuity of service delivery.Lead on system testing, user acceptance processes and business change activities.What you'll need to succeedEssential Criteria:A degree or professional qualification in Business or Finance and at least two years' experience in a payment or finance environment, with one year at management level; ORAt least five years' experience in a payment or finance environment, with one year at management level.At least one year's experience leading or managing teams within a finance or payment environment.Strong organisational and planning skills, with the ability to meet tight deadlines.Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.Experience contributing to business improvement initiatives, including developing processes or procedures.Experience working with a diverse range of internal and external stakeholders.Evidence of delivering measurable improvements across operational or service areas.Knowledge of interpreting legislative or statutory guidelines. What you'll get in returnYou will be joining an organisation that values flexibility, development and employee wellbeing. In return, you will benefit from:A competitive public‑sector Band 6 salary.Full‑time hours with flexi‑time options.Opportunities for career progression within a large and modernising organisation.Ongoing training and professional development.Potential temp to perm opportunity.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk