Job Description
We are seeking a skilled System Analyst Manager to oversee the support team and manage client relationships.
The successful candidate will have experience in managing teams, providing exceptional customer service, and ensuring that all work is carried out to a high standard.
* Manage a team of technical professionals who provide issue resolution services to clients across an international footprint.
* Work closely with clients to understand their needs and develop solutions that meet their requirements.
* Maintain accurate records of team performance, utilization rates, and revenue forecasts.