At RSA Group, we empower our customers to make a difference in their lives. Our diverse workforce is made up of 32 different nationalities, and our teams are dedicated to solving complex problems with creative ideas.
We are a purpose-driven business, driven by our values: Integrity, Respect, Customer-driven, Excellence, and Generosity. We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected.
We're part of the Intact family, with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
Culture and Community
We believe in living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.
* We provide an inclusive and respectful work environment where diversity is celebrated.
* We value open communication and encourage our employees to speak up and share their ideas.
* We prioritize our customers' needs and strive to deliver high standards of customer satisfaction.
* We foster a culture of continuous learning and development, empowering our employees to grow and thrive.
About the Role
This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits.
The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Galway office in Knocknacarra.
We are looking for individuals at entry level (no prior insurance experience required) and also have positions for experienced claims handlers.
Key Responsibilities:
* You will spend most of your time reviewing and assessing claims.
* Having high levels of empathy and understanding for our customers.
* Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement.
* Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
* Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
* Supporting more experienced colleagues in the handling of complex cases.
* Delivering the highest standards of quality and working with your coach to continuously improve.
Requirements:
* Confident, enthusiastic, and professional phone manner.
* Ability to communicate with customers over the phone.
* Experience of Microsoft Word and Excel desirable but not required.