We are seeking an experienced ServiceNow Developer to support and implement ServiceNow solutions, design, build, and customize platform applications. In this role, you will work as part of a geographically distributed team of ServiceNow developers and administrators. The position requires technical development expertise and strong knowledge of baseline ServiceNow module capabilities to ensure the smooth operation and continual enhancement of the platform.
Key Responsibilities
ServiceNow Platform Development
Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
Design and develop new ServiceNow applications and services.
Refactor code for performance, manageability and efficiency.
Drive adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency.
Service Delivery And Issue Resolution
Assist ServiceNow System Administrators with incident resolution, as needed.
Provide mentoring and guidance for ServiceNow System Administrators.
Takes ownership of complex business requirements and works them to completion.
Continuous Improvement And Innovation
Identify and implement opportunities for automation and process optimization within ServiceNow workflows.
Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.
Qualifications
Education and Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
4+ years of experience in professional software development.
4+ years of experience in ServiceNow platform development.
Technical Skills
Deep knowledge of ServiceNow modules, including ITSM, ITOM.
Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
Experience with incident, problem, and change management processes within an ITIL framework.
Strong requirements gathering and refining experience.
Certifications (Preferred)
ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR).
ITIL v3 or ITIL v4 Foundation Certification.
Certifications (Required)
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified System Administrator (CSA).
Soft Skills
Strong problem‑solving and analytical abilities, especially under pressure.
Ability to communicate effectively and in a professional manner both written and orally.
Ability to manage competing priorities and deliver results in a fast‑paced environment.
Team player with a positive attitude, enthusiasm, initiative, and self‑motivation.
Ability to multi‑task, meet aggressive timelines, and maintain strong work ethics.
Benefits
Inclusive development opportunities.
Flexible work‑life support.
Paid volunteer days.
Vibrant employee networks that keep you connected to what matters most.
Equal Opportunity Employer
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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