Qualifications
Bachelor’s degree or diploma in Electrical, Electronics, Mechanical, Mechatronics, or a
Experience
1-4 years of hands‑on experience with automation equipment, robotics systems, or industrial control systems.
Experience of working in warehouse automation or industrial robotics is preferable.
Prior experience with AMR/AGV systems or large‑scale field implementations is an added advantage.
Detailed Roles & Responsibilities
Daily Operations Monitoring
Ensure smooth task & operation flow
Recover bots from error / warning state
Escalate immediately critical abnormalities
Create Support tickets for each incident & follow up till closure
Breakdown & Corrective Maintenance
Diagnose hardware/software failures
Replace faulty components
Verify fix & perform diagnostics before releasing the bot from maintenance to operation
Document each incident & corrective action
Support RCA for recurring issues
Capture photos/videos, logs evidence for all the incidents
Update Support & Engineering ticket with corrective actions
Preventive Maintenance
Perform routine inspections (lubrication, bolt torqueing, belt tension, sensor cleaning) according to the OEM schedule
Clean sensors & inspect mechanical parts
Inspect charger & battery condition
Test safety systems (E‑stop, interlocks)
Download and share logs with the remote support team
Capture and share the photos/videos during incidents
Support on remote troubleshooting calls
Execute troubleshooting by remote teams
ECN Implementation
Coordinate and execute Engineering Change Notices (hardware/software retrofits)
Maintain a record of ECN completion & pending status
Safety Audit & Validation
Strictly enforce and perform Lockout/Tagout (LOTO) procedures
Safety gate interlock checks and light curtain testing
Ensure no safety controller & bypass at site without customer approval
Periodic safety sensor validation
Ensure safe isolation before maintenance
Report and document safety incidents immediately
Deployment Support
Support firmware/software upgrades
Verify correct version after the upgrade complete and confirm system stability
Perform & support validation test cases after the upgrades
Ensure system backups before any upgrades
Spares Tracking
Monitor critical spare stock
Initiate replenishment before stock‑out
Maintain spare consumption record
Tickets and Reporting
Create and manage technical tickets for every incident, breakdown, or maintenance request
Summarize work done, machine status, downtime hours, and pending roadblocks
Share daily/weekly status reports
Maintain breakdown and PM records
Publish and highlight the open issues list
Customer & Remote Coordination
Act as single site point of contact
Coordinate and maintain good relationship with operations & maintenance team
Share system & breakdown updates
Escalate critical issues
Ensure the shift handover with all the details (if applicable)
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