PFHTechnologyarelookingforanexperiencedITSupportEngineer tojoinourclient’sgrowingteaminDublin.
Objective: Providehandsonendusersupport,administration,installationandissueresolutiononsiteforourclient.
Contract: 12-monthrollingcontract
Location: Dublin
StartDate: August2025
Key Responsibilities
Ticketmanagement: tickets are assigned by the Helpdesk based on site, resolve it as per process.
Teamsmeetingroom: Conferenceroomequipment, reactive (maybe be during a meeting) and proactive testing and updating of meeting rooms check relevant documentation.
StockManagement: Ensures spares are managed for replenishment, good house keeping for labelling and management of peripherals to ensure adequate tracking.
Prioritise, manage and responding to helpdesk calls in a timely manner logged on the helpdesk system;
Establish and build good working relationship with customers
Troubleshoot and if required, referral of hardware faults to third parties
Where appropriate, assign warranties on hardware to third parties
System administration using ActiveDirectory
Troubleshoot issues with Windows accounts/mailboxes
Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
Install and configure computer hardware and peripherals, operating systems and applications
System Administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares
Manage PST requests and data requests for staff moves
Liase with third party vendors for software/hardware installation
Deal with ‘howto’ and information requests including data security and ICT policies
Liason with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
Document new solutions
Install individual software requests
Managed Print devices – liaise with vendors including IP information
Ability to work alone: responsible for representing PFH on customersite, keeping close with daily PFH team calls (via Teams) raising any potential issues, concerns etc.
Excellent communicator: Highly personable, friendly demeanor.
Required Experience
Experience in working on an ITIL aligned Helpdesk
Strong Windows10/11 desktop skills
Use of Intune for deployments
Device compliance and patching
Experience with Microsoft Defender and Security
At least 6 months working with AzureAD – particular emphasis on managing user profiles, Exchange Online
Experience working in a hybrid AD/AzureAD environment would be an advantage
Strong skills in the O365 suite – with particular emphasis on Outlook/Word/Excel and PowerPoint
Prior experience of Teams would be an advantage
Own car
Full Irish Driving Licence essential
MD-102 certification preferred (held in progress)
Business Competencies
Excellent written and oral communication skills
Excellent teamwork and interpersonal skills
Proven ability to organise work with an organised manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Education
Third Level Education Qualification is preferable.
We are an equal opportunity employer and valuediversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
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