We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's at Ashford Castle.Who are we?Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.Key responsibilities of the Retail Assistant will include:Ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and RCH standards.Support, assist & advise shoppers in making purchases and availing of services onsite, managing any queries as they arise.Restocking of merchandise, price tagging and assisting with stock taking exercise as requiredCarry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.Prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards.To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.Manage cash and payment systems in accordance with company procedures and policies, at all timesThe ideal candidate for the Retail Assistants position should: Previous experience in a similar role within a four or five star hotel is a plus.Possess strong organisational skills.Communicate effectively in English.Be eligible to work in Ireland.Be positive, punctual & reliable and available to work anytime, anyday of the week.What's in it for you?Professional, award winning training and development opportunitiesDiscounted accommodation rates with Red Carnation Hotel CollectionAnnual Staff Appreciation Party and other Employee Recognition EventsDiscounted rates with many local businesses and third party service providers (including Estate Activities)Heavily subsidised accommodation (subject to availability)Free meals on dutyComplimentary dry cleaning of business attireRecommend friend and family bonus schemeTwo paid volunteering days each yearHoliday allowance increasing with length of service up to 25 daysHotel based recognition incentivesFree access to Employee Assistance ProgrammeJoin us in this incredible new opportunityWe are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.EstateINDHOTEL