Job Description
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As a Digital Advisor, you will play a key role in driving digital transformation and enhancing customer experiences. You will be responsible for helping customers embrace new technologies, making their lives easier and more efficient.
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Key Responsibilities:
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* Be the digital hero for our customers by helping them with the transition to newer technologies.
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* Lead digital transformation by championing our app, website, and other services in our Branches and at community events.
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* Handle digital support queries, update customer information and assist with self-service digital devices when needed.
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* Engage in continuous learning to develop your digital expertise.
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* Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.
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Requirements
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To be successful in this role, you will need:
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* To love all things digital and be always the first to explore new technology.
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* To be passionate about digital adoption, believing new tools can simplify customers' lives.
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* To have a demonstrated track record of advising customers on digital products, helping them navigate and use new tools effectively.
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* To empower others and embrace growth, seizing learning opportunities to excel in your role.
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* To have a proactive approach to problem-solving and strong attention to detail, helping you adapt and thrive in dynamic environments.
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Benefits
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We offer a range of benefits to support your career development and well-being:
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* A competitive salary and excellent pension contributions.
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* 23 days annual leave and flexible working arrangements.
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* A generous health insurance contribution and employee assistance program.
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* The opportunity to work on challenging projects and develop your skills and expertise.
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About Us
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We are a leading financial institution, committed to delivering exceptional customer experiences and making a positive impact in our communities.
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We value diversity and inclusion, and we welcome applications from people of all backgrounds and perspectives.
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Please note that we are an equal opportunities employer and we are committed to providing reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions.
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If you require an accommodation, please contact us via email and one of our recruitment team members will be in touch to discuss your needs.
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We look forward to hearing from you!
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Keyword: DigitalExpertise
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