Customer Support Specialist – German Speaker
Location: Galway, Ireland (Parkmore East Business Park)
Hybrid Model - 1 day a week you can work from home
Employment Type: Full-time, Permanent
A globally renowned multinational in the medical devices and healthcare sector is seeking a Customer Support Specialist fluent in Norwegian to join its Galway-based team. This is an exceptional opportunity to become part of an industry leader, grow your expertise, and develop a long-term career in a collaborative and dynamic environment.
Key Responsibilities
1. Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
2. Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
3. Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
4. Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
5. Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
6. Identify and recommend process improvements to enhance team performance and customer satisfaction.
Qualifications and Experience
7. Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role
8. Proven ability to deliver outstanding customer experiences while managing technical complaints.
9. Fluency in German is essential.
If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we'd love to hear from you.
Apply today and take the next step in your career