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Security Service Engineer
The purpose of this role is to provide professional engineering expertise and excellent customer service during the maintenance of CCTV, Intruder, Access Control Systems, and other security solutions. This includes some installation and commissioning tasks.
The main challenges include deadline pressures, the need for thoroughness, customer service skills, and root cause analysis of faults to meet business requirements.
Job Responsibilities/Essential Functions
1. Provide technical expertise in fault finding and repairs of various PC/Network-based and analogue security systems, with knowledge of high-end software packages.
2. Diagnose and repair CCTV systems, from small setups to large multi-site installations, using PC-based digital recorders.
3. Understand fibre optic transmission, LAN/WAN networks, and radio telemetry systems to effectively troubleshoot issues, liaising with senior engineers when necessary.
4. Provide emergency support outside regular hours as per departmental rota.
5. Collaborate across departments to ensure delivery of scope of work in line with customer expectations.
6. Participate in team meetings and contribute to business activities.
7. Focus on personal development and performance, engaging in reviews and training to maintain up-to-date technical knowledge.
8. Operate in accordance with business-specific applications and processes, including order submission, stock control, timesheets, and job closure.
9. Travel between sites as required during working hours.
Job Details
Skills, Qualifications, and Competencies:
* NVQ in Electronic Security or equivalent experience.
* Knowledge of Access Control, CCTV, Intercom, Intruder systems.
* Proficiency with Windows Operating Systems.
* Understanding of digital electronics principles and systems, and health and safety regulations.
* Good knowledge of digital electronics, electrical systems, and network fundamentals (TCP/IP, UFE's).
If interested or seeking more information, please contact Reiss Gordon or call [contact details].
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