Parts Operations Manager
This role focuses on optimizing the smooth operation of the parts department, directly contributing to workshop productivity and customer satisfaction.
1. Customer Support:
* Provide expert advice to customers on parts availability, pricing, and suitability.
* Identify customer needs and recommend suitable parts or alternatives.
2. Parts Management:
* Oversee the ordering, receiving, storing, and issuing of parts according to company procedures.
* Maintain accurate stock levels through regular stock checks.
3. Workshop Support:
* Prioritize workshop requests for efficient job execution and minimize downtime.
* Collaborate with technicians and service advisors regarding parts availability and lead times.
4. Systems & Administration:
* Utilize manufacturer and dealer systems for locating parts, processing orders, and updating records.
* Maintain documentation for warranty claims, returns, and special orders.