Company DescriptionIntercept Technologies is an industry leader in advanced monitoring and innovative tooling, specializing in identifying and mitigating potential cybersecurity threats. With a strong focus on governance, risk, and compliance, Intercept empowers businesses to better manage and reduce digital risks. As a premium IT consultancy, Intercept provides expertise in infrastructure, networks, applications, and cybersecurity. Collaborating with some of the world's largest companies, Intercept delivers unique services in IT operations and cyber defense.Role DescriptionThis is a full-time, on-site role based at Intercept Technologies' Dublin office. The IT Support Analyst will be responsible for providing technical support for hardware, software, and network-related issues within the organization. Daily tasks include diagnosing and resolving technical issues, performing system upgrades, maintaining IT infrastructure, and documenting support processes. Collaboration with team members and communication with key stakeholders are integral to the position.QualificationsProficiency in Technical Support and Information Technology fundamentalsExcellent Analytical Skills and ability to troubleshoot technical issues effectivelyStrong Communication skills to support end-users and collaborate with teamsKnowledge of IT infrastructure, networks, and system upgradesBachelor's degree in Information Technology, Computer Science, or equivalent experiencePrevious experience in IT support or a related technical role