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24 hour

Maynooth
The Bicester Village Shopping Collection
Posted: 18 October
Offer description

:
Overview:
Purpose of the role:
The role of Sales Assistant is an essential part of the retail function.
Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store.
We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.
The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience.
You will support the store management in building a store environment that nurtures creativity and employees development.
Responsibilities:
Expectations of the role :
Ø Selling skills:
Be a brand ambassador and embrace the brand Selling Ceremony
Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
Provide personalised advice and drive sales according to the customer's needs
Be able to build customer loyalty, understand customer relationship management
Be able to communicate efficiently and effectively
Be knowledgeable of the collection and the brand iconic pieces
Ø Operations :
Drive sales: Operating till system, take and process payments
Manage the till and customers queuing efficiently
Follow company policy and procedure
Manage the needs of the customer including exchanges, credit notes and holds
Offer each customer the opportunity to be on the mailing list
Maintain the replenishment of bags, boxes etc
Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
Processing the deliveries
Maintain a luxurious store environment and standards
Answer calls promptly and efficiently, with a pleasant and welcoming manner
Execute the loss prevention procedure and conducts regular inventories
Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
Follow the health & safety guidelines
Ø Merchandising:
Process deliveries (new collection, replenishment...), transfers
Process the replenishment of the items on the shop floor according to the ZV Standards
Support the Store Management in the VM guidelines implementation
Qualifications:
Required knowledge & skills :
Be a quick learner and good listener
You must have excellent communication skills
Excellent organization skills
Understands and delivers a luxurious customer experience
Able to suggest additional items as ad-on sales
Understand the sales and financial targets
Be quick operationally while having strong attention to detail
You have to be adaptable and a team player
Show passion about the retail and interest in fashion and retail market trends
Required qualities :
Details focused
Strong verbal & written communication skills
Problem solver Adapt to new situation, be proactive
Great people skills, be enthusiastic, dynamic
Punctual
Team player
Flexible according to the working hours and situations
Able to multi-task
Be eager to learn, develop yourself and others.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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