Customer Service Representative Role
As a key member of our retail and online teams, you will provide exceptional customer service across various communication channels. Your primary focus will be to deliver high-quality support, respond promptly to queries, and adhere to company procedures.
Key Responsibilities:
* Ensure timely response to customer inquiries.
* Provide accurate product information and solve customer problems using your knowledge.
* Maintain a positive and professional attitude towards customers at all times.
* Offer administrative support as required.
* Comply with data protection and confidentiality laws.
* Achieve daily performance targets set by the management team.
Requirements:
* Previous customer-facing experience is essential.
* Excellent attention to detail is crucial for this role.
* Prior admin experience, preferably in an IT-driven environment, is desirable.
* Professional behavior and excellent communication skills are a must.
* Strong organizational skills and Microsoft Office proficiency are required.
* Ability to multitask effectively is necessary.
What We Offer:
* Competitive annual leave rising with length of service.
* Defined contribution pension scheme on commencement.
* In-store discount for employees.
* Company sick pay scheme for staff members.
* Enhanced maternity and paternity payments.
* Life event gifts and length of service awards.
* Employee assistance programme and life assurance cover.
* Bike to work scheme and active Sports & Social Club.
Equal Opportunities Employer:
At our organization, we value diversity and welcome applications from candidates who share our commitment to delivering excellent customer service.