Senior Customer Success Consultant (Enterprise SaaS) I'm currently partering with a growing technology client to hire a Senior Customer Success Consultant to join their high performing Customer Success team. This is a strategic, client-facing role focused on helping enterprise customers maximise the value of the platform after implementation. You will work closely with a portfolio of established clients, leading collaborative sessions, improving business workflows, driving platform adoption, and helping customers scale their usage over time. Key Responsibilities Partner with enterprise customers to optimise platform usage and improve operational workflows Lead regular strategic working sessions with clients to support adoption of new features and capabilities Advise customers on best practices and long-term platform strategy Manage project delivery within agreed consulting and service allocations Build strong relationships across multi-layered stakeholder groups Support customer retention and identify opportunities for account growth and expansion Collaborate cross-functionally with internal product, support, and delivery teams What We're Looking For 5+ years' experience in Customer Success, SaaS Consulting, Professional Services, or a similar client-facing role Strong experience working with enterprise-level customers Excellent problem-solving skills with the ability to analyse workflows and recommend process improvements Proven ability to manage multiple client projects and priorities simultaneously Strong communication and stakeholder management skills Highly organised with excellent time management and project coordination abilities Exposure to enterprise operations, risk, compliance, or workflow-driven environments would be advantageous Why Apply? Strategic customer-facing position with high visibility Opportunity to work with enterprise clients on complex business challenges Collaborative and fast-paced SaaS environment Strong long-term career growth opportunities
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